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Apply for MNP

Wish to join BSNL without changing your no. Just enter your details below.

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Any help contact our CSCs

What is MNP

Mobile Number Portability (MNP) is the facility which enables a non BSNL Mobile customer to become a Wholly Government owned company BSNL’s mobile customer without any change in the mobile telephone Number and with out any additional charges. It is a golden opportunity for a non – BSNL customer to become a BSNL Customer.


To Apply

  • Just enter your Name and Telephone number in the given form on the right side or
  • Contact to our call center 1503 from BSNL mobile/Land line or 18001801503 from non BSNL numbers.
  • or contact nearest BSNL Customer Service Center for further details
  • or Obtain 'Unique Porting Code' by sending an SMS from the mobile number you want to port to the number '1900' with text 'PORT' followed by space followed by your 10 digit mobile number you want to port.Submit the duly filled Porting Form and CAF along with requisite documentary proof of the mobile service provider

Why BSNL

  • Wide coverage: BSNL mobile is available both in urban and rural areas with more than 65000 mobile towers all over India
  • Economical: BSNL mobile is the most economical as there are no hidden charges and it is totally transparent. Many value added services like Missed Call Alert etc are available free of cost.
  • Customer Care: The Customer Service Centers are located through out Kerala where subscribers can personally lodge their complaints and can meet senior Officers of BSNL even without prior appointment.
  • Pyari Jodi Plan: Subscribers can join most popular Pyari Jodi (BSNL Home Plan) with unlimited free calls from Mobile to BSNL Home land line number.
  • 3G Services: Subscribers can enjoy the 3G services of Voice, Video and Data at affordable price.

To Apply

  • Just enter your Name and Telephone number in the given form on the right side or
  • Contact to our call center 1503 from BSNL mobile/Land line or 18001801503 from non BSNL numbers.
  • Contact nearest BSNL Customer Service Center for further details

PrePaid

The following offers are available for customers who are Port In to BSNL as a Prepaid Customer

  • Port-in charges waived off.
  • 3G SIM card will be charged as per selling price.
  • Pyari Jodi offer available.
  • Other Freebies attached with the plan will remain same

Mobile Tariff

To Apply

  • Just enter your Name and Telephone number in the given form on the right side or
  • Contact to our call center 1503 from BSNL mobile/Land line or 18001801503 from non BSNL numbers.
  • or Contact nearest BSNL Customer Service Center for further details

PostPaid

The following offers are available for customers who are Port-in to BSNL as a Postpaid Customer

  • Port-in charges waived off.
  • 3G SIM card will be charged as per selling price.
  • Pyari Jodi offer available.
  • Freebies attached with the plan will remain same.
  • Free roaming facility to plan 725: Free 300 minute incoming and 200 minute outgoing under this plan.
  • Add-on facility for new postpaid customers with the exemption of the existing period of six months usage.

Mobile Tariff

To Apply

  • Just enter your Name and Telephone number in the given form on the right side or
  • Contact to our call center 1503 from BSNL mobile/Land line or 18001801503 from non BSNL numbers.
  • or Contact nearest BSNL Customer Care Service Centre for details

How to Change

Ways to contact

  • Register through our web site (only name, mobile number and district are sufficient) Our representative will contact you for the rest of the activities
  • Contact to our call center 1503 from BSNL mobile/Land line or 18001801503 from non BSNL numbers. Our agent will register the request and our representative will contact you for the rest of the activities.
  • Please visit our Customer Service Center with photocopy of valid proof of address, proof of identity and a passport size photograph.

Procedure

  1. Send SMS: PORT <space> mobile number to 1900. UPC code will receive in reply SMS.
  2. Submit the MNP CAF (In this CAF the UPC code to be written correctly) and Postpaid/Prepaid CAF to the representative of BSNL/CSC.
  3. The representative of BSNL/CSC will issue a new SIM.
  4. The date and time of porting will be informed thru SMS.
  5. The Customer has to change the SIM at the time of porting mentioned in the SMS
  6. Now the same mobile number is ready to use with BSNL

FAQ

Q. What is MNP ?

Shifting of a non BSNL Mobile number to BSNL with in the same service area (State/Circle) without changing the number.

Q. Can I shift my landline number to a mobile number ?

No. MNP is allowed only for mobile numbers

Q. I have a BSNL/non BSNL CDMA Mobile phone, can I PORT to switch over to BSNL Mobile (GSM) ?

Sure! But you will need a GSM compatible handset.

Q. Can I use mobile number portability to port in to anywhere in India ?

MNP is allowed only in the circle/state from where you got your mobile number. For example a non BSNL customer from Kerala can migrate to BSNL within Kerala.

Q. Do I need to pay any charges for porting in to BSNL ?

No. Even though it is chargeable, BSNL is offering the facility free of cost.

Q. Do I need to cancel my account with my non BSNL service provider ?

Once you give the request, It will be cancelled automatically

Q. What steps do I need to follow if I want to switch over to BSNL ?

You can give details by filling the form on right side. Our sales executive will approach you to get the formalities done. (You need to fill the subscription form and provide our sales representative with valid proof of address & proof of identity and a passport size photograph.)
or
Walk into any of our Customer service centres with a photocopy of valid proof of address and proof of identity and a passport size photograph. You need to provide an 8 digit UPC code. (The UPC code can be taken from your existing operator by sending SMS PORT <space> <your 10 digit mobile number> to 1900)

Q. What is a UPC code ?

Unique porting code or UPC code is an 8 digit code which you should send to BSNL for affecting the switch over. (The UPC code can be taken from your existing operator by sending SMS PORT <space> <your 10 digit mobile number> to 1900). eg: PORT 1234567891 to 1900

Q. What documents are required for a mobile number portability request ?

You need to submit:
• Duly filled CAF form with UPC code details
• Copy of valid Address and Identity proof
• Copy of last bill paid to current service provider (in case of postpaid customer)

Q. Are there any conditions to join BSNL ?

As per TRAI guidelines,
• You should have completed a period of 90 days (from the date of activation of your mobile connection) with your current operator.
• You should have cleared all outstanding payments of your current Operator
• You should have no pending request for change of ownership of the mobile number
• Your mobile number sought to be ported should not be sub-judice i.e. under trial in a Court of Law
• Porting of your mobile number should not have been prohibited by a Court of Law
• There should be no ownership change request pending against the number you wish to port

Q. When will my number get ported after applying ?

On receipt of your documents , we will send a request to your existing operator for validations, After which an intimation will be sent to you on exact time and date of switching of your mobile number. The entire process will take maximum 7 days as per time limit set by TRAI.

Q. Will I enjoy all existing services on your network as well ?

You can enjoy all services offered by BSNL

Q. I have a prepaid number with current operator, can I take a postpaid connection through Mobile Number Portability ?

Yes

Q. How fast will I get the UPC code ?

Immediately after sending the SMS

Q. Can my Mobile Number Portability request get rejected ?

Yes. Your current service provider can deny a request if any of the conditions of eligibility is violated.

Q. Will there be any disconnection of services in this process ?

Your number will be functional throughout this process. The switchover will happen in a two hour window between 10 pm and 5 am. Exact time will be communicated to you in advance.

Q. Do I have to replace my SIM card ?

Yes, BSNL will offer a fresh SIM.You need to change the SIM after porting.

Q. I have paid my bills with my current operator till my last billing cycle, How will I be billed for balance days ?

Bill for the remaining period will be raised by your old service provider. In case you do not pay the bill the BSNL connection is liable for disconnection

Q. Is there any penalty fee if I want to move out of BSNL after getting ported ?

There will not be any penalty fee if you decide to move out, however you can only port out after completing 90 days with BSNL

Q. Is it possible to change my decision after applying for Mobile Number Portability to BSNL ?

Yes, It is possible. But you should submit a written application within 24 hrs to BSNL.

Q. Do I need to apply for DND (National Do Not Disturb) service after port in ?

Yes, you can also contact our call center and request for DND service activation. Also you may opt for the same while filling up the subscription form. OR else you can register for DND by sending SMS to 1909

Q. What will happen to the balance amount of talk time, if any, at the time of porting ?

In case of Pre – paid customer, the balance amount of talk time, if any, at the time of porting shall lapse.

Q. Can my number be ported without my permission ?

No it cannot be. BSNL will verify all the documents before porting.