FAQ
Q. What is MNP ?
Shifting of a non BSNL Mobile number to BSNL with in the same service area
(State/Circle) without changing the number.
Q. Can I shift my landline number to a mobile number ?
No. MNP is allowed only for mobile numbers
Q. I have a BSNL/non BSNL CDMA Mobile phone, can I PORT to switch over to BSNL
Mobile (GSM) ?
Sure! But you will need a GSM compatible handset.
Q. Can I use mobile number portability to port in to anywhere in India ?
Yes
Q. Do I need to pay any charges for porting in to BSNL ?
No. Even though it is chargeable, BSNL is offering the facility free of cost.
Q. Do I need to cancel my account with my non BSNL service provider ?
Once you give the request, It will be cancelled automatically
Q. What steps do I need to follow if I want to switch over to BSNL ?
You can give details by filling the form on right side. Our sales executive will
approach you to get the formalities done. (You need to fill the subscription form and
provide our sales representative with valid proof of address & proof of identity and a
passport size photograph.)
or
Walk into any of our Customer service centres with
a photocopy of valid proof of address and proof of identity and a passport size photograph.
You need to provide an 8 digit UPC code. (The UPC code can be taken from your existing operator
by sending SMS PORT <space> <your 10 digit mobile number> to 1900)
Q. What is a UPC code ?
Unique porting code or UPC code is an 8 digit code which you should send to BSNL for
affecting the switch over. (The UPC code can be taken from your existing operator
by sending SMS PORT <space> <your 10 digit mobile number> to 1900). eg:
PORT 1234567891 to 1900
Q. What documents are required for a mobile number portability request ?
You need to submit:
• Duly filled CAF form with UPC code details
• Copy of valid Address and Identity proof
• Copy of last bill paid to current service provider (in case of postpaid customer)
Q. Are there any conditions to join BSNL ?
As per TRAI guidelines,
• You should have completed a period of 90 days (from the date of activation of your mobile
connection) with your current operator.
• You should have cleared all outstanding payments of your current Operator
• You should have no pending request for change of ownership of the mobile number
• Your mobile number sought to be ported should not be sub-judice i.e. under trial in a
Court of Law
• Porting of your mobile number should not have been prohibited by a Court of Law
• There should be no ownership change request pending against the number you wish to port
Q. When will my number get ported after applying ?
On receipt of your documents , we will send a request to your existing operator for
validations, After which an intimation will be sent to you on exact time and date of switching of your
mobile number. The entire process will take maximum 7 days as per time limit set by TRAI.
Q. Will I enjoy all existing services on your network as well ?
You can enjoy all services offered by BSNL
Q. I have a prepaid number with current operator, can I take a postpaid connection through
Mobile Number Portability ?
Yes
Q. How fast will I get the UPC code ?
Immediately after sending the SMS
Q. Can my Mobile Number Portability request get rejected ?
Yes. Your current service provider can deny a request if any of the conditions of eligibility is violated.
Q. Will there be any disconnection of services in this process ?
Your number will be functional throughout this process. The switchover will happen in a two hour window between 10
pm and 5 am. Exact time will be communicated to you in advance.
Q. Do I have to replace my SIM card ?
Yes, BSNL will offer a fresh SIM.You need to change the SIM after porting.
Q. I have paid my bills with my current operator till my last billing cycle, How will I be billed for balance days ?
Bill for the remaining period will be raised by your old service provider. In case you do not pay the bill the BSNL
connection is liable for disconnection
Q. Is there any penalty fee if I want to move out of BSNL after getting ported ?
There will not be any penalty fee if you decide to move out, however you can only port out after completing 90 days with BSNL
Q. Is it possible to change my decision after applying for Mobile Number Portability to BSNL ?
Yes, It is possible. But you should submit a written application within 24 hrs to BSNL.
Q. Do I need to apply for DND (National Do Not Disturb) service after port in ?
Yes, you can also contact our call center and request for DND service activation. Also you may opt for the same
while filling up the subscription form. OR else you can register for DND by sending SMS to 1909
Q. What will happen to the balance amount of talk time, if any, at the time of porting ?
In case of Pre – paid customer, the balance amount of talk time, if any, at the time of porting shall lapse.
Q. Can my number be ported without my permission ?
No it cannot be. BSNL will verify all the documents before porting.